(5) Since the sixth year from the End of Life, Yealink will not offer any Support.Īlthough every effort will be made to support End of Life products in accordance with our End of Life Policy, Yealink reserves the right to change its Policy as it deems appropriate. The local Yealink distributors will provide you the corresponding HW support in accordance with Yealink Return Materials Authorization (RMA) process. Please contact your local Yealink distributors for HW Technical Support and HW Repair and Return (subject to inventory availability). (4) Spares or replacement parts for hardware will be available depending on your local distributors. (3) Yealink will not offer any New Features/Enhancements support from the End of Life. Providing a fix may not be possible in some cases due to the limitation of hardware or software architecture, and Yealink in its sole discretion will determine what fixes, if any, will be provided. In the EOL support phase, a SW upgrade of the product to a newer existing release will also be seen as a fix to the SW bug.
(2) For the second year till, and including, the fifth year from the End of Life, Yealink will attempt to provide SW bug fixes. (1) For the first year from the End of Life date, Yealink will offer full support, including HW/SW Technical Support, Apply Existing SW Bug Fixes, New Non-Critical SW Bug Fixes, New Critical SW Bug Fixes and New Security Fixes. Consistent with such standards, Yealink will continue to offer support and after-sale service. After the date, new orders for the product would not be accepted.Īfter the End-of-Life date, Yealink will not pursue any new feature development on VC200, but we will follow the industry standard practices regarding software support of the discontinued (EOL) products.
Yealink hereby informs you that the VC200 has been discontinued since.
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